do you dispatch my order?
products are in stock and are directly available for dispatch. we are able to
sent out the goods within 1 working day.
is the delivery time?
time can vary a lot per country, but typically is about 3-7 days by express
shipping (DHL, FedEx, UPS and other courier servic). China and HongKong will
shipping by SF-Express.
much does shipping cost?
costs depend on your destination and the quantity/weight of goods you are
buying. We can ship any quantity of goods to any destination! All our
shipping fees are calculated automatically according to either the actual kg
weight of the goods or the goods' dimensions, plus the delivery location.
The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!.
All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery under the terms of our Delivery Guarantee. If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a credit refund or re-delivery at no further expense to you.
clearance & taxes
clearance paperwork and procedures are handled by the courier. They may need to
contact you in certain cases to confirm details of a shipment. In any cases
where additional paperwork is required for customs clearance, we will assist
you fully. Any local sales tax or import duty will be calculated when your
goods enter your country.
note that you are responsible for finding out in advance about the legality of
importing your ordered items in your country - and about the legalities of
importing goods into your country per se. We are not responsible for
confiscated items by your local authorities or any associated costs incurred.
Please read the full small print of the our terms and conditions, which you are
agreeing to at the point of placing an order.
clearance is undertaken by the courier in the delivery destination country (and
in certain cases, in the en-route country). You must be available for contact
by them, in the event of any query or clearance confirmation. You are
responsible for knowing the regulations in your delivery country before placing
your order. if you need more advice about taxes, shipping invoices and
paperwork, and customs declarations.
you provide tracking information?
your order is sent out we will send you a tracking number so you can trace the
delivery all the way to your door. But you are not the only one watching your
delivery progress. We are China company where the staff will also track your
delivery actively and act fast to deal with any problems. If there is a delay
with your delivery, we'll probably already be working on it before you've