How fast do you dispatch my order?
All products are in stock and are directly available for dispatch. we are able to sent out the goods within 1 working day.
What is the delivery time?
Delivery time can vary a lot per country, but typically is about 3-7 days by express shipping (DHL, FedEx, UPS and other courier servic). China and HongKong will shipping by SF-Express.
How much does shipping cost?
costs depend on your destination and the quantity/weight of goods you are
buying. We can ship any quantity of goods to any destination! All our
shipping fees are calculated automatically according to either the actual kg
weight of the goods or the goods' dimensions, plus the delivery location.
Actual weight versus dimensional weight: The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!.
All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery under the terms of our Delivery Guarantee. If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a credit refund or re-delivery at no further expense to you.
Custom clearance & taxes
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, we will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country.
Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the our terms and conditions, which you are agreeing to at the point of placing an order.
Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order. if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.
Do you provide tracking information?
After your order is sent out we will send you a tracking number so you can trace the delivery all the way to your door. But you are not the only one watching your delivery progress. We are China company where the staff will also track your delivery actively and act fast to deal with any problems. If there is a delay with your delivery, we'll probably already be working on it before you've noticed.